Privacy and T&Cs

 

Privacy Statement

Fresh Retailing Pty Ltd (trading as ‘Trampoline’) takes its obligations to your privacy very seriously and aims to adhere to the principles of the Privacy Act 1988.  The policy covers all personal information that we gather and retain including information collected in store,  our research, competition draws and that which was voluntarily given through franchising enquiries and our ‘Mates of Trampoline’ loyalty program.  Trampoline does not purchase information from third parties.

 

Information Collection

Trampoline only collects information with the subject’s permission and acknowledgment.  We will always tell you what we intend to use your information for and where permission has been given may inform you about special promotions, new products and services and special offers.

 

Trampoline only collects customer information through marketing initiatives such as registering for competitions, signing up for franchising information at our site or sites where we advertise, or joining our ‘Mates of Trampoline’ Loyalty Program. The personal information we ask for is usually first and last name, store of preference, date of birth, email address, mobile phone number and some generic profile questions.

 

Security Of Information

Trampoline endeavors to ensure that your personal information is kept secure.  We only allow access to your information by members of the Trampoline  Team and companies associated and involved in the administration of our competitions and communications relating to the ‘Mates of Trampoline’ Loyalty Program.  Where possible, Trampoline will take reasonable steps to:

 

(a)  protect the personal information it holds from misuse and loss and from unauthorized access, modification or disclosure; and

 

(b)  destroy or permanently de-identify personal information if it is no longer needed for any purpose

 

The personal information we collect from you may be disclosed to:

 

  • Any entity to which we are required or authorized by or under law to disclose such information to (for instance, Federal or State law enforcement agencies and investigative agencies, courts, various other Federal or State government bodies);
  • Our professional associates or business advisors and other contractors (for example database provided or data entry provider);
  • Others that you have been informed of at the time any personal information is collected from you (for example a company with who we are conducting a co-promotion);
  • Our business and others for purposes directly related to the purpose for which the personal information is collected; or with your consent (express or implied), to others.

 

Removing Or Updating Your Details

Trampoline provides all subscribers the option to opt out of receiving marketing materials by SMS and/or email and ensures that you always have the right to access, amend or update your personal details.

 

If you feel Trampoline has not adhered to the principles or if you wish to access, amend or update your personal details, please drop us a line by email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will make every effort to review and correct the problem.

 

Cookies

Cookies are pieces of information that a website transfers to your computers hard disk for record keeping purposes.  Most web browsers are set to accept cookies.  Our site uses cookies to keep track of what pages you have visited.  They also allow us to estimate our number of users and overall traffic patterns through the website.  If you do not wish to use cookies you may offset your browser to refuse cookies.  However, this may mean that you will not be able to take full advantage of online offers.

 

Disclaimer

In accessing our website, you agree that the site may contain some errors or inaccuracies and in some circumstances may not be accurate, complete or current.  Trampoline endeavors to only provide correct and accurate information, however takes no responsibility for any damage caused from incorrect information displayed on the website.

 

This Policy will be reviewed from time to time and any amendments will be incorporated in the updated Policy.  You continued use of this website indicates your acceptance of the Policy in place at this time.

 

If you have any queries in relation to our Privacy Policy, please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or write to:

 

Terms and Conditions

Trampoline provides terms and conditions to ensure that we are all on the same page…

 

“Sweet Summer Love” Competition Terms and Conditions

  • Information on how to enter and prize details forms part of these conditions of entry.
  • All entries become the property of the Fresh Retailing Pty Ltd (Trampoline) and Trampoline reserves the right to use the content of entries for the purpose to promote Trampoline and the competition.
  • Entry is open to residents of Victoria only. Employees of Trampoline and it’s stores and their immediate families are ineligible to enter. Entry is only valid if all details on the Application Form are completed. No responsibility accepted for lost, late or misdirected entries.
  • Judge's decision is final and no correspondence will be entered into.
  • Sweet Summer Love Competition will close on 28th February 2010.
  • The winner will be notified by email/phone on 8th March 2010. Details of winner will also be published on Trampoline Gelato’s website and facebook page.
  • Trampoline accepts no responsibility for loss or damage to prizes in transit. Trampoline makes no representations or warranties as to the quality/suitability of any of the goods/services offered as prizes. To the extent permitted by law, Trampoline is not liable for any loss suffered or sustained, to person or property and including, but not limited to, consequential (including economic) loss by reason of any act or omission, deliberate or negligent, by Trampoline, or its agents, in connection with the arrangement for supply, or the supply, of any goods or services by any person to the prize winner. This clause does not affect, and is not intended to affect, any rights a consumer might have, which are not able to be excluded under applicable Australian consumer protection laws.
  • In the event of that any prize item is unavailable, Trampoline reserves the right to substitute a prize item of equal or greater value. Except with the written consent of the Trampoline, prizes are not transferable or exchangeable and cannot be taken as cash. Trampoline has absolute discretion as to whether it will provide such consent and need not provide any reasons to any person for providing or withholding consent.
  • The prize is being supplied by Balloon Flights Over Melbourne as per their conditions below:

 

Balloon Flights Over Melbourne “Sweet Summer Love” Prize Terms and Conditions

Flight Date & Bookings

Your ticket is valid for use for an exclusive midweek balloon flight booking (excluding public holidays). Theballoon basket has a capacity of 10 passengers. Flight is to be taken before December 30, 2010. Please keep in mind the weather dependent nature of ballooning, it may take a few attempts and rebookings before your flight proceeds. Any of the 10 places not used on your balloon flight are not transferable to another day.

 

Call Our Office to Confirm Your Flight Details

Please call our office on 9427 0088 to make a booking. All passengers need to phone our office between 4 and 5pm the day before your flight to confirm all details, including wake-up call telephone numbers. We strongly recommend that you provide us with a back up telephone number for the morning. It is your responsibility to

ensure the telephone numbers provided are current and in working order. For flights booked on a Monday

please confirm with the office on the Friday as the office is unattended on the weekends.

Cancellation Conditions

If you wish to cancel or change your flight date, we require a minimum of 10 (10) full business days to replace group you on a flight. A business day does not include weekends or public holidays. Cancellation conditions apply to all bookings and or rebookings. Passengers failing to turn up for their flight are considered “No Shows” and will not be rebooked.

The Meeting Point - Birdwood Avenue, Royal Botanic Gardens

We meet our passengers at the corner of Birdwood Avenue and Dallas Brooks Drive, in the Royal Botanic Gardens, Melways Map Ref 2L A1. Bring gold coins and the parking meter on arrival. We will only call you if the flight is going ahead. Please do not come to the meeting point if you have not received a wake-up call. No wake up call confirms there is no flight for the morning. Call Chris on 0418 878 818 if you are lost or running late.

 

Meeting Time

We meet 1 hour prior to sunrise; these times will be confirmed prior to the flight. You will receive your wake up call 1 hour prior to the determined meeting time. Early calls may be requested.

 

Champagne Breakfast at the Observatory Cafe

Passengers celebrate the occasion of our flight with a delicious fully cooked breakfast including champagne at the Observatory Café in the Royal Botanical Gardens on Birdwood Avenue. Any extra family and friends are very welcome to join us for breakfast after the flight for $25.00pp.

 

What Clothes Should I Wear?

Ballooning is an audience participation activity so you need to dress appropriately for the morning, keep in mind we are out and about in parkland areas that may be a little wet underfoot. You are no colder once you are in the balloon than you are on the ground as the balloon travels with the wind. We recommend you bring a hat along as the burners above your head generate a little radiant heat. Minimise baggage, the fewer items that you take on board the flight the more room you have to move in the balloon basket, bags may be left in the mini bus during your flight. High heel shoes are not appropriate for the morning.

 

Can I Bring Photographic Equipment?

Absolutely. Ballooning provides budding photographers with a fabulous opportunity to snap away as the balloon basket is completely stable during the flight, be sure to charge the batteries or bring plenty of film.

 

Melbourne’s Weather

Balloon Flights Over Melbourne require certain weather conditions to ensure great views and we will never compromise your safety. Each morning we study Melbourne’s prevailing weather conditions, using this information we then flight plan for an hour’s flight time and determine our launch site for take off. The duration of the flight and the flight path vary daily according to the prevailing weather and wind conditions, our flights usually last about an hour. Your balloon flight may be cancelled due to inclement weather conditions; you are then encouraged to ring our office on 9427 0088 and rebook another day before December 30, 2010.

 

Online Cake and Take Home Orders

Trampoline works hard to ensure that all online orders are hand made to exceed your expectations and that your cake is ready for you at your specified collection time.

 

To ensure that this is possible we require a minimum of 48 hours from the time your online order is submitted until your collection time.  If you need it quicker, please call our store and we’ll do everything in our power to make it happen!

 

The store will call you back in less than 24 hours, however if you have not heard from a member of our team, please ensure you contact the store to double check the order has been received…  The joy of electronic communication!

 

182 Stawell Street, Burnley 3121
PO Box 5088 Burnley 3121